Frequently asked questions
Answers to the most common questions about requests, accounts, the app and businesses.
Requests and bookings
Can I book a room on the website?
The website does not make bookings or take payments. You choose the dates and guests, see the rooms with the price calculated from the price list, and send a request: the property tells you whether the room is available, and you complete the booking directly with them.
How long does the property have to reply?
If they do not reply within 24 hours we send them a reminder. After 72 hours without a reply the request expires and we let you know, so you can contact another property.
How do I ask for a table, some information or to join an experience?
On the page of the restaurant, business, event or experience you will find the form: the message goes to their address and you receive a copy. The reply comes by e-mail from whoever received it.
Why is there no form on some pages?
The form only appears when the page has an e-mail address to send the message to. In that case you will find the phone number or website of the business.
Account and app
I had an account on the old website: do I need to register again?
No. Sign in with the same e-mail and password as before, on the website and in the app.
I forgot my password
From “Sign in” choose “Forgot your password?” and enter your account e-mail: we will send you a link to choose a new one. The link is valid for one hour.
What is the account for?
You save places, villages, accommodation, experiences and events to your favourites, find the requests you sent with the replies, write reviews and publish stories. The same account works on the website and in the app.
Who reads reviews and stories before they are published?
The Visit Monti Dauni team. We write to you when your review is published.
The website
How do I report wrong information on a page?
Write to us from the Contact page and choose “Report information to correct”: the team checks it and corrects it with the business.
How do I subscribe to the newsletter?
From the box at the bottom of every page: enter your e-mail and confirm from the link we send you. You can unsubscribe at any time, from the link in every e-mail.
For businesses
I run accommodation, a restaurant or a business: how do I appear on the website?
From “Become a host” you register with the details of your business. The team checks them and publishes your page.
How do I update my page, rooms and price lists?
From the Visit Monti Dauni panel, with your business account. The team publishes the changes after checking them.