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Terms and conditions

Updated on 9 November 2026

These terms govern the use of Visit Monti Dauni, that is the website www.visitmontidauni.it and the Visit Monti Dauni app (together, the "Portal"). By using the Portal you accept them.

1. About us

Visit Monti Dauni is the tourism promotion portal of the Monti Dauni, created as part of the "Servizi Integrati turistici dei Monti Dauni" project of the Local Action Plan of GAL Meridaunia (Action 6.8, ERDF Regional Operational Programme 2014-2020).

Owner: GAL Meridaunia soc. cons. a r.l., Development Agency of the Monti Dauni, Piazza Municipio 2, 71023 Bovino (FG), Italy, VAT number 02303810713, PEC meridaunia@pec.it.

Operator: Rete del Mediterraneo, a business network, Via Galliani 18, 71121 Foggia (FG), Italy, VAT number 03937200719, PEC retedelmediterraneo@pec.it, which runs the Portal on behalf of GAL Meridaunia.

2. What the Portal offers

The Portal presents the villages, places to visit, accommodation, restaurants, experiences, events, producers and local products of the Monti Dauni. It lets you:

  • send booking requests to accommodation, with an indicative price calculated from the price lists the accommodation has entered;
  • send requests for information, a table or to take part to restaurants, organisers of experiences and events, and producers;
  • create an account to save favourites, find the requests you sent, write reviews and publish stories;
  • subscribe to the newsletter.

The Portal does not sell services or products and does not take payments. Requests go to the businesses, which reply directly. Any contract (booking, purchase, participation) is made only between you and the business, on its terms: final price, payment, deposit, cancellation and refunds are agreed with the business.

3. Definitions

  • User: anyone using the Portal.
  • Traveller: a User who browses the Portal, sends requests or has an account.
  • Business: accommodation, restaurant, organiser of experiences or events, or producer with its own page on the Portal.
  • Business manager: the person who updates a Business's page from the management panel on its behalf.
  • Content: texts, photos, prices, reviews, stories and any other information published on the Portal.

4. Using the Portal

You may use the Portal to find information and get in touch with Businesses. You may not:

  • use it for unlawful purposes or in ways that harm the Portal, the Businesses or other Users;
  • send false requests, unsolicited advertising or messages unrelated to the request;
  • copy content in bulk, including with automated tools, or use it for other websites or services without permission;
  • try to access areas or data not meant for you.

Anyone breaching these terms may be excluded from the Portal.

5. Your account

To create an account you must be at least 14 years old, give true details and confirm your e-mail address with the link you receive. You are responsible for keeping your password confidential and for what happens with your account. You can delete your account at any time from your account page. The Operator may suspend or close an account used in breach of these terms.

6. Requests to Businesses

  • A booking request is not a booking: the Business replies by e-mail whether the room or service is available. Even a positive reply does not complete the booking, which you agree directly with the Business.
  • Prices shown are calculated from the price lists entered by the Businesses and are indicative: the final price is the one the Business confirms.
  • If the Business does not reply within the time stated in the confirmation e-mail, the request expires and you can contact others.
  • The details of your request go to the Business, which uses them only to reply to you.

The Owner and the Operator are not parties to contracts between Travellers and Businesses and are not responsible for the services the Businesses provide.

7. Reviews and stories

Reviews must describe a genuine, personal experience. Reviews and stories:

  • may not contain offensive, discriminatory, vulgar, false or misleading content, advertising, other people's personal data or content that infringes the rights of others;
  • may only contain photos you hold the rights to and in which the people shown agree to appear;
  • are published after a check by the editorial team, which may decline or remove them if they do not comply with these terms;
  • appear with your first name and the initial of your last name.

By publishing a review or a story you grant the Owner, free of charge and on a non-exclusive basis, the right to publish it on the Portal, in the app and on the Portal's social media channels for as long as it remains published. You can edit or delete it from your account.

8. Business managers

Anyone managing a Business's page declares that they are at least 18 years old, act on behalf of the Business and hold the authorisations, licences and insurance required for the services and products they present. In particular, the Business manager:

  • publishes true, complete and up-to-date information (descriptions, prices and price lists, opening hours, contacts, photos) and is solely responsible for it matching the services and products offered;
  • replies promptly to Travellers' requests and directly handles bookings, cancellations and any disputes;
  • uses Travellers' data received through the Portal only to reply to their requests, as an independent data controller, and does not use it for unsolicited commercial messages or pass it on to third parties;
  • guarantees holding all rights to the content they publish and that it does not infringe the rights of others;
  • keeps the management panel credentials safe and is responsible for what happens with them.

Content entered by Business managers may be checked by the editorial team, which may decline or remove it if it does not suit the purpose of the Portal.

By publishing their content, the Business manager grants the Owner a non-exclusive, free licence to use, reproduce and adapt it to present the Business and promote the Monti Dauni as a tourist destination, on the Portal, on its social media channels and in other materials promoting the area, including after the page is removed for materials already produced. The Owner does not claim ownership of such content.

9. Non-discrimination policy

The Portal prohibits any use intended to discriminate against people on the basis of ethnic origin, colour, nationality, religion, gender, gender identity, sexual orientation, disability or any other characteristic protected by law, as well as hate speech. For example, it is prohibited to:

  • refuse a service or product to someone because of one of these characteristics;
  • express intolerance or disrespect towards other people, including in reviews, stories and replies;
  • use the Portal to spread political ideologies, false news or propaganda.

Breaches can be reported to assistenza.clienti@visitmontidauni.it. Repeat offenders may lose access to the Portal.

10. Trademark and ownership of content

The "Monti Dauni" brand, the Visit Monti Dauni name and logo, the graphics and the other distinctive signs of the Portal belong to GAL Meridaunia. Using them requires GAL's permission, which can be requested at turismo@meridaunia.it. The texts and photos on the Portal belong to GAL Meridaunia or to their authors and may not be reused without permission, except where allowed by law.

11. Published information

Information about Businesses (descriptions, prices, opening hours, event dates, services) is provided by the Businesses themselves. The Operator works to keep it correct but cannot guarantee that it is always complete and up to date: before travelling, check it with the Business. Photos give an idea of places and services and are not a guarantee.

Links to other websites are provided for convenience: the Owner and the Operator are not responsible for their content.

12. Liability

The Portal puts Travellers and Businesses in touch and does not provide the services it presents. The Owner and the Operator are not liable for the performance of services by Businesses or for the information Businesses publish, unless they are directly responsible for it. Limitations of liability apply only as far as the law allows and do not reduce the rights the law grants to consumers.

13. Help and reports

For questions, reports or complaints about the Portal, write to assistenza.clienti@visitmontidauni.it or use the form on the Contact page. For services provided by Businesses, contact the Business directly.

14. Changes

These terms may be updated. The date of the latest update is shown on this page; important changes are communicated by e-mail to account holders.

15. Governing law

These terms are governed by Italian law. Disputes fall under the jurisdiction of the Italian courts, without prejudice to the consumer's court provided for by the Italian Consumer Code.

16. Personal data

The processing of personal data is described in the privacy notice and the cookie policy.